Environmental Engineering Reference
In-Depth Information
Social awareness
•
Empathy - able to attune to a wide range of emotional signals in other people
or groups.
•
Organizational awareness - politically astute, able to detect crucial social networks
and read key power relationships.
•
Service - foster a supportive emotional climate.
Relationship management
•
Inspiration - create resonance and motivating vision, making work exciting.
•
Influence - build 'buy-in', persuasive communication, and engage others.
•
Developing others - cultivate people's skills, interests and capabilities, giving
timely and constructive feedback.
•
Change agent - challenge the status quo, advocate change even in face of
opposition, producing compelling arguments, and overcome barriers.
•
Conflict manager - understand different perspectives, able to draw out all parties,
redirecting energy towards shared ideals.
•
Teamwork and collaboration - collegial, team players, models of respect and
co-operation, drawing out others' commitments and enthusiasm.
Table 11.4
Leadership styles for resonant organizational teams
Leadership
How it builds resonance
Impact on
When appropriate
style
climate
Visionary
Moves people toward
Most strongly
When change requires a
shared dreams
positive
new vision, or when a clear
direction is needed
Coaching
Connects what a person
Highly positive
To help a person contribute
wants with the team's
more effectively to the team
goals
Affiliative
Creates harmony by
Positive
To heal rifts in a team,
connecting people to
motivate during stressful
each other
times or strengthen
connections
Democratic
Values people's input
Positive
To build buy-in or
and gets commitment
consensus or to get valuable
through participation
input from team members
Pacesetting
Sets challenging and
Frequently
To get high-quality results
exciting goals
highly negative
from a motivated and
because poorly
competent team
executed
Commanding
Soothes fears by giving
Often highly
In a crisis, to kick-start a
clear direction in an
negative because turnaround
emergency
misused
Source: Goleman (2002b).
