Information Technology Reference
In-Depth Information
The final review before the end of the acceptance phase serves to decide whether
and under which conditions acceptance can be recommended.
4.2.1.2 External Routine Communication
To overall project management:
The overall project management under which quality management functions
only as a sub-project normally consolidates all sub-project reports and therefore
expects a status for each mile stone at fixed intervals: weekly or bi-weekly in most
cases. Details from the phase prior to kick-off and from reviews are less interesting.
Expected are:
• Progress on critical tasks
• Risks to project objectives,
• Risks to the project budget,
• Decision proposals.
To line management:
Line managers expect assurance regarding the time schedule for putting the
announced functions into service with the quality required. In most cases accep-
tance management will be invited to regular meetings to report on the topic.
Reporting format can be identical as that for overall management.
Escalation paths:
Since problems can have different origins different escalation paths may apply:
• Resource bottlenecks concerning testers (heads of business units),
• System availability and support (supplier hierarchy),
• Risks concerning the schedule (overall project management),
• Other.
For reasons of efficiency, however, it makes sense to define a single escalation
path for all problem types in the first place—and this should normally and initially
to the overall project management. In the end all paths will end up at top manage-
ment anyway to which both line and project have to report.
4.2.2 Documentation
The documentation of test scripts has already been discussed in this topic.
This section deals with the documentation of project preparation and project
progress. All relevant documents should be posted online in a separate directory
with read and write accesses depending on the role of a person in the project.
It is useful to prepare special acceptance guidelines (see Chap.
5
). This directive
covers all agreements from the request phase up to operational
readiness.
