Information Technology Reference
In-Depth Information
Chapter 3
Quality Management and Acceptance
3.1 Quality Management
Although the sub-processes discussed so far do not belong to the core business of
quality management they are essential to it as front ends or as parts of feedback
loops. In the overall project structure quality management represents a sub-project
in its own right. It runs its proper reporting with interfaces to the main project. In the
following we will discuss its:
Scope
Responsibilities and
Detailed tasks.
3.2 Scope
In general the customer
s quality management serves to assure a high quality of
realised software components including interfaces, when implementing complex
software systems, prior to putting them into operation. All industry standards available
for this purpose and being partly or in total relevant have to be taken into consider-
ation. But respecting ISO is not an objective in itself but is driven by the interests and
economic considerations of all parties concerned. Therefore the overall objectives
with respect to (elaborate) acceptance procedures can be formulated as follows:
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3.2.1 Avoidance of Long Pilot Operations
How this works out practically will be discussed further down. Test objectives are
oriented to reduce costs and effort and to eliminate bottlenecks (with respect to mile
stones). Quite often software is developed under high time pressure. Reasons for
