Information Technology Reference
In-Depth Information
Implementation Project
R
equest/
C
hange
M
anage
m
ent
R
elease
Scheduling
Q
uality
M
anage
m
ent
Acceptance
C
oordination
D
ata
M
anage
m
ent
Initial
U
pload
M
igrations
Operation / Interface Operations
Fig. 2.2 Project organisation
connection with quality are to be regarded here. These will be discussed in detail
following the sequence of their logical linkage.
2.3.1 Request Management
If possible, request management should consolidate all requests for one and the
same implementation project into one single software package to be realised or
enhanced. These requests can originate from different sources:
Description of the overall scope of a package: this can be the result of workshops
or a complete documentation of all relevant business processes in a company.
Demands from the user community for new functions
Demands
from the
user
community
concerning
specific
functional
enhancements
Lessons learned and proposals from the supplier of the system to better assist
work flows
Technical requirements resulting from user experience with existing software.
Request management collects all these demands. They can be posted sporadi-
cally or be based on workshop consultations to prepare for a major update or a
completely new release. It has proven useful to consolidate and structure all
demands into a data base with status tracking, such as:
