Information Technology Reference
In-Depth Information
management approves the delivered software with the aim to put it into quality
approved operation after acceptance procedures.
Quality management of the customer thus not only fulfils its original core
business mission but in the end also clears the supplier
s bill for payment by the
customer. Thus it provides a strategic function in the context of an implementation
project. Therefore it has to be assigned a corresponding role of importance in an
organisation and in the context of a given project.
'
2.2 Overall Process
The management of an implementation project, in which decision makers of the
supplier as well as those from the customer take part, makes sure that the whole
chain of processes between original request until error and data clean-up—until
even after the start date of operations—is worked through in time and that agreed
upon quality criteria are respected. For that matter it is of no importance whether
this refers to a complete release or to for example only the implementation of
change requests. Identical procedures apply.
The following steps are part of this overall process (Fig.
2.1
):
Request management
Change management
Error management
Quality management
Request
Management
Change
Management
Error
Management
Quality
Management
Acceptance Coordination
Operational Readiness Check
Pilot Operation
Service
Center
Set-up
Data
Clean-up
Migration
Management
Operation
Documentation
Fig. 2.1 Implementation project management process
