Generic Model Base Design for Decision Support Systems in Revenue Management: Applications to Hotel and Health Care Sectors - Efficient Decision Support Systems: Practice and Challenges from Current to Future - page 194

10. References
Chiang, W.C; Chen, J.C.H. & Xu, X. (2007). An overview of research on revenue
management: Current issues and future research, Int. J. Revenue Management , Vol.1,
No.1, (January 2007), pp. 97-128, ISSN 1474-7332
Eriksson, H.-E. & Penker, M. (2000). Business Modeling with UML: Business Patterns at Work ,
John Wiley & Sons, ISBN 978-0471295518, NY, USA
Fowler, M. (2004). UML Distilled: A Brief Guide to the Standard Object Modeling Language ,
Addison-Wesley, 3rd ed., Object Technology Series, ISBN 978-0321193681, Boston,
USA
Gupta, D. & Denton, B. (2008). Appointment scheduling in Health Care: Challenges and
opportunities, IIE Transactions, Vol.40, No.9 (Sep. 2008), pp. 800-819, ISSN:0740-
817X
Gutiérrez, M.; Durán, A. & Cocho, P. (2006). An alternative approach to the standard
Enterprise Resource Planning life cycle: Enterprise reference metamodeling, Lecture
Notes in Computer Science, Vol.3982, (May 2006), pp. 964-973, ISSN 0302-9743
Muhanna, W.A. & Pick, R.A. (1994). Meta-modeling concepts and tools for model
management: A systems approach, Management Science , Vol.40, No.9 (Sep. 1994),
pp. 1093-1123, ISSN: 0025-1909
Nordgren, L. (2009). Value creation in health care services: Developing service productivity,
International Journal of Public Sector Management , Vol.22, No.2 (March 2009), pp.114-
127, ISSN 0951-3558
OMG (May 2010). OMG Unified Modeling Language (OMG UML), Infrastructure Version
2.3, Available from:
http://www.omg.org/spec/UML/2.3/Infrastructure/PDF/
OMG (Feb 2011). Introduction to OMG's Unified Modeling Language™ (UML®), Available
from : http://www.omg.org/gettingstarted/what_is_uml.htm
Power, D.J. (2002). Decision Support Systems : Concepts and Resources for Managers ,
Greenwood, ISBN 1-56720-497-X, Westport, CT, USA
Sprague, R.H. (1980). A framework for the development of Decision Support Systems, MIS
Quaterly, Vol.4, No.4, (December 1980), pp. 1-26, ISSN 0276-7783
Talluri, K.T. & Van Ryzin, G.J. (2004). The Theory and Practice of Revenue Management ,
Springer, ISBN 1-4020-7701-7, NY, USA
Tsang, E. (1993). Foundation of Constraint Satisfaction, Academic Press, ISBN 0-12-701610-4,
London, GB
Zaki, H. (2000). Forecasting for airline revenue management, The Journal of Business
Forecasting Methods & Systems, Vol.19, No.1, (January 2000), pp. 2-6, ISSN 0278-6087