Generic Model Base Design for Decision Support Systems in Revenue Management: Applications to Hotel and Health Care Sectors - Efficient Decision Support Systems: Practice and Challenges from Current to Future - page 191

Allocation Type

ID_CustomerSegType ID_ChannelType ID_InfrastructureType ID_ValueType ID_GenTime_Start ID_GenTime_End

Adult: general discomfort Reception: severe Family Doctor High T1 T3

Adult: general discomfort Reception: slight Family Doctor Medium T1 T3

Adult: cardiac arrest Ambulance: severe Cardiologist High T1 T3

Adult: cardiac arrest Reception: severe Cardiologist High T1 T3

Adult: cardiac arrest Ambulance: severe Family Doctor Low T1 T3

Adult: cardiac arrest Reception: severe Family Doctor Low T1 T2

Adult: cardiac arrest Reception: severe Family Doctor Medium T2 T3

Adult: digestive problems Reception: slight Gastroenterologist Medium T1 T2

Adult: digestive problems Reception: slight Gastroenterologist Low T2 T3

Adult: digestive problems Reception: slight Family Doctor Medium T1 T3

Adult: injuries Ambulance: severe Surgeon High T1 T3

Adult: injuries Reception: severe Surgeon High T1 T3

Adult: injuries Ambulance: slight Traumatologist Medium T1 T3

Adult: injuries Reception: slight Traumatologist Medium T1 T3

Child: sick Ambulance: severe Pediatrician High T1 T3

Child: sick Ambulance: slight Pediatrician Medium T1 T2

Child: sick Ambulance: slight Pediatrician Low T2 T3

Child: sick Reception: severe Pediatrician High T1 T3

Child: sick Reception: slight Pediatrician Low T1 T3

Child: sick Reception: slight Family Doctor Medium T1 T3

Table 3. Process model of the Health Care example

Infrastructure Access

ID_ProcessModel ID_ProcessInstance ID_CustomerSegType ID_ChannelType ID_InfrastructureType Service Time

P1 I1 Adult: general discomfort Reception: severe Family Doctor 1

P1 I1 Adult: general discomfort Reception: slight Family Doctor 0,5

P1 I1 Adult: cardiac arrest Ambulance: severe Cardiologist 1,5

P1 I1 Adult: cardiac arrest Reception: severe Cardiologist 2

P1 I1 Adult: cardiac arrest Ambulance: severe Family Doctor 2,5

P1 I1 Adult: cardiac arrest Reception: severe Family Doctor 3

P1 I1 Adult: digestive problems Reception: slight Gastroenterologist 0,5

P1 I1 Adult: digestive problems Reception: slight Family Doctor 0,5

P1 I1 Adult: injuries Ambulance: severe Surgeon 3,5

P1 I1 Adult: injuries Reception: severe Surgeon 4

P1 I1 Adult: injuries Ambulance: slight Traumatologist 0,5

P1 I1 Adult: injuries Reception: slight Traumatologist 0,5

P1 I1 Child: sick Ambulance: severe Pediatrician 1

P1 I1 Child: sick Ambulance: slight Pediatrician 0,5

P1 I1 Child: sick Reception: severe Pediatrician 1,5

P1 I1 Child: sick Reception: slight Pediatrician 0,5

P1 I1 Child: sick Reception: slight Family Doctor 1

Table 4. Infrastructure Access instances in the Health Care example