Identification of Key Drivers of Net Promoter Score Using a Statistical Classification Model - Efficient Decision Support Systems: Practice and Challenges from Current to Future - page 158

80

77.3

78

76

73.2

74

71.4

70.9

72

69.4

69.2 69.1 69.1

70

68.6

68.4 68.5

68.2

67.3

66.9

68 66.7

66.6

66

64

62

60

Alternative Scenarios

Fig. 3. Predicted NPS for Different Scenarios