Travel Reference
In-Depth Information
accommodation will vary depending on the client's
budget;
Activity 10.2
•
Full-service scheduled fl ights - business travellers
Carry out some research to discover two named
examples of each of the following types of business
travel agents - independent, national, global and
e-agent. Make a note of the products and services
that each offers its clients.
typically like the convenience, quality and range
of services provided by full-service airlines such as
British Airways, Air France and Emirates;
•
Low-cost fl ights - in times of recession, some
companies fi nd the low-cost airlines, such as Ryanair
and easyJet, a more cost-effective alternative to the
full-service carriers;
This activity is designed to provide evidence for P1.
•
Transfers - these are generally from an airport to a
Products and services
hotel (and vice versa) in the client's destination and
may be by taxi, hired car, public transport, chauffeur-
driven limousine or helicopter;
Whereas the main products sold by leisure travel
agents are package holidays, business travel agents
are concerned with making more individualised travel
arrangements for their clients. This involves booking
a range of products and services from a variety of
suppliers to suit their clients' needs, including:
•
Surface transportation - from time to time business
clients may need their agent to arrange car hire, a
train journey or a coach excursion while they are on
their business trip;
•
Ancillary sales - business travellers may need travel
•
Accommodation only - a client may just be looking
extras such as insurance, airport parking, guided
tours, theatre bookings, foreign currency, etc. that
will earn the business agent extra commission.
for overnight accommodation while attending
a meeting or conference in the UK. This would
normally be a hotel, but some clients who want to get
away from the hustle and bustle of the city choose
to stay in countryside and farm accommodation
while away on business. The quality and price of the
You will learn more about researching and costing these
types of travel products when you produce business
travel itineraries in Section 4 of this unit.
