Travel Reference
In-Depth Information
Global
These are large corporations that operate their business
travel services on a global scale. Often referred to as
travel management companies (TMCs), they include
American Express Travel, Carlson Wagonlit and HRG
- part of the Hogg Robinson Group (see case study
below). By operating high-volume businesses across
continents, global travel management companies aim
to benefi t from economies of scale and can negotiate
favourable discounted rates with suppliers, for example
airlines, hotel companies and car hire fi rms. They offer a
wide range of services to their clients, as the following
case study demonstrates.
Carlson Wagonlit is a global travel management company
types of industries - from manufacturing, mining and
construction to banking, insurance, fi nancial services
and even the travel industry itself!
CASE STUDY
HRG Travel
Introduction
HRG is an award-winning international corporat
e
travel services company established in 1845 and operating
from headquarters in Basingstoke, UK. Its inter
e
sts include owned or controlled corporate travel services
operations in 25 key growth markets throughout North America, Europe and Asia Pacifi c, supported by a
network of contracted partners. The HRG network e
x
tends to nearly 120 countries worldwide.
Company aims
HRG is part of the Hogg Robinson Group, whose stated aim is
't
o
become the world's leading international
corporate travel services company'
. Its business strategy is founded
on the following principles:
•
We are client-focused and see our clients as partners with mutual int
e
rests;
•
We are a knowledge-based business and value people as a major asset;
•
We encourage long-term partnerships with suppliers who recognise
o
ur value to their distribution
channels;
•
We consistently deliver innovative ideas, excellent service and value through motivated and empowered
people;
