Travel Reference
In-Depth Information
•
Nature
o
f the premises - the agency must be open for business on a regular basis and be clearly identifi ed
as a travel agency;
•
Security of premise
s
- premises must be adequately protected and a safe installed for the storage of
airline tickets and ot
h
er valuables;
•
Staff qualifi cations - staff
s
elling the IATA tickets and services must be permanent employees and have
relevant experience and q
u
al
i
fi cations, e.g. British Airways Fares and Ticketing Courses;
•
Finances - applicants must subm
i
t a full set of audited accounts for scrutiny by IATA personnel and meet
certain minimum share capital/ca
p
ital account amounts. Additionally, approved agents are required to
submit a copy of their annual report
a
nd accounts within 6 months of the fi nancial year end;
•
Bonding - a bank or insurance comp
a
n
y
bond will be required, based on a percentage of annual
turnover.
On payment of a non-refundable application fee
and
an entry fee, the successful applicant will be granted
an IATA licence to sell airline tickets and the services
of IATA member airlines.
Case Study Questions
1.
What activities does IATA carry out as part of its environmental responsibilities?
2.
How does IATA's work help the travelling public?
3.
Looking to the future, what are the key political, economic, soci
al
and technological issues that are
likely to affect the Association and its member airlines?
This case study is designed to provide
evidence for P2.
Weblink
Check out thi
s
website to help answer the
questions in t
hi
s case study and for more
information on IATA.
www.iata.org
Activity 9.7
Using two local travel agencies with which you
are familiar, compare the effectiveness of their
operational practices, as described in the previous
sections of this unit.
This activity is designed to provide evidence for M2.
