Travel Reference
In-Depth Information
an organisation, matches what the organisation needs
them to do to be successful.
plan for the future, in relation to specifi c targets and
objectives. The appraisal, usually taking the form of
an interview between the two parties, is also likely to
highlight training needs for the individual that will have
time and cost implications for management.
The practical benefi ts of working towards and achieving
a standard such as Investors in People include
reduced costs and wastage, improved productivity
and profi tability, enhanced product and service
quality, improved staff motivation, enhanced customer
satisfaction, public recognition and a competitive
advantage.
In order to be of maximum benefi t to any travel and
tourism organisation, whether it is in the private or
public sector, an effective system of staff appraisal
needs:
1.
Careful preparation by both the supervisor/
manager and the employee;
Weblink
Check out this website for more
information on the Investors in People
standard.
www.investorsinpeople.co.uk
2.
A procedure that is clearly understood by both
parties;
3.
A well-designed appraisal form with space for
comments by both parties;
4.
An appraisal interview that is structured, but
Activity 6.14
fl exible enough to incorporate new ideas and
developments;
Carry out some research to fi nd a variety of travel
and tourism organisations that have gained the
Investors in People standard.
5.
An objective, written summary of the key points of
the interview and agreed future targets and plans;
6.
Feedback from employee and supervisor/manager
This activity is designed to provide evidence for P6.
on the effectiveness of the process;
7.
An informal yet 'business like' atmosphere.
Appraisals
Some travel and tourism organisations, particularly in
the commercial sector, use the staff appraisal process to
determine what level of bonus or performance-related
pay an employee should receive. Others prefer to keep
the two issues quite separate.
The main function of a staff appraisal, sometimes referred
to as staff development review, is to give an employee
and his or her immediate superior the opportunity to
discuss current performance and to agree a working
