Travel Reference
In-Depth Information
Selling activities
Activity 4.15
You work in your local Tourist Information Centre and
have received an e-mail from a Mrs Batley in Leeds
who is looking for self-catering accommodation for
4 people for 7 nights at the end of September. You
are to telephone Mrs Batley with details of 2 or 3
possible properties, providing all the information
she may need, e.g. location, facilities, price, etc.
Activity 4.17
Working with a partner, prepare an appropriate
script and role play three of the selling situations
described below. Ask another member of your group
to evaluate how well you performed in relation to
each of the key stages of the sales process. Finally,
evaluate your own performance, explaining where
improvements could be made.
This activity is designed to provide evidence for P4.
•
An overseas representative selling tickets for an
Activity 4.16
evening excursion at a welcome meeting in Palma
Nova, Majorca;
Working with other members of your group, role play
the following situations found in travel and tourism:
•
A travel agent selling a cruise holiday to a client;
•
A conference organiser selling the benefi ts of a
1.
A business traveller complaining to an airline
particular hotel to a company;
employee about her luggage that has been lost
on a fl ight from Paris to Birmingham;
•
A receptionist at a holiday centre selling a course
of golf lessons to a couple;
2.
A couple complaining to a hotel manager about
•
A fast-food outlet selling a family meal for four;
the poor state of the décor and furniture in their
room.
•
Airline staff selling drinks and perfumes during
a fl ight.
You should take it in turns to play the various roles
and other members of the group should make notes
on how well the 'staff member' deals with each
situation.
This activity is designed to provide evidence for P5.
This activity is designed to provide evidence for P4.
Activity 4.18
Working in pairs, role play the situation of a young
couple being sold a walking holiday in Majorca, with
one of you taking the role of the travel agent and the
other the client. Ask another member of your group
to evaluate how the 'seller' performed in relation to
each of the key stages of the sales process. Finally,
evaluate your own performance, explaining where
improvements could be made.
This activity is designed to provide evidence for P5.
