Receiving and Shaping the Tourist Appraising Gaze: the Lived Experience of Reception Work in the Tourism and Hospitality Industry - Tourism and Visual Culture: Theories and Concepts - page 172

Willis, P. (1999) Looking for what it's really like: phenomenology in refl ective practice. Studies in Continuing
Education 21, 91-112.
Witz, A., Warhurst, C., Nickson, D. and Cullen, A.-M. (1998) 'Human Hardware'? Aesthetic labour, the labour
of aesthetics and the aesthetics of organization. Paper presented at the Work, Employment and Society
Conference, Cambridge.
Youell, R. (1998) Tourism: an Introduction . Addison Wesley Longman, Harlow.