Information Technology Reference
In-Depth Information
guideline artifacts. This is where the facilitator should be in the “discovery”
and “digging” mode as discussed earlier. Questions to be asking during this
session include:
Is there a problem in the organization because this practice is not happening?
Usually, through this digging process if there isn't a problem in the organiza-
tion, the group should be able to uncover what is being done to accomplish
the intent of this practice. Once this is discovered it should be added to the
process documentation so it can be shared with others in the organization
during training as discussed earlier.
If the answer is “yes,” the next question should be:
Do we all agree the organization should be “stretching” at this time to
change its behavior to accomplish this practice?
If the group agrees the answer is “yes,” they might decide to add the must-
do to the process. However, each decision should be carefully considered
because we are now creating some of the most difficult potential process
improvement work—that is, behavior change in the organization. This will
require documentation, and training with rationale as to why this new prac-
tice is needed to help the organization achieve its business goals.
18
INSIGHT
The most difficult and costly process improvements are those
that involve behavior change. Ensure all initiated changes are essential to
achieving business objectives.
Section II
Answers to Common Questions
4.21 Answers to Common Questions When Running an
Agile TWG
Following are answers to common questions that often arise when running
an Agile Technical Working Group.
18. In the next chapter, we talk more about the most significant gaps found at BOND and what we did to
address them.
