Information Technology Reference
In-Depth Information
The primary goal is to help the organization become more successful, or
maintain its current success. However, a secondary goal is to ensure that
when the formal CMMI appraisal happens, the organization is prepared to
demonstrate through both objective documented evidence and interviews
that they have achieved the intent of the practices in the process area.
Tr a i n i n g a n d p ro c e s s d e p l o y m e n t a re i n c l u d e d u n d e r t h e re s p o n s i b i l i t i e s o f a
TWG because often in the past, these critical efforts have fallen through the
cracks in many organizational process improvement efforts.
When a new process is first developed, those who were closest to its devel-
opment are best equipped to provide the rationale for key decisions and
share how the processes are intended to be used.
LESSON 1
Hold those responsible for developing processes also responsible for train-
ing those processes at least during the pilot project and initial
organizational rollout.
Some organizations operate as if the following myth is true:
MYTH
If an organization is Agile, it requires less process training.
Yo u n e e d t o c o m m u n i c a t e t h e r a t i o n a l e f o r y o u r p ro c e s s e s . T h e re i s n o o n e
better equipped to explain why things were placed in a process than those
who developed them. Too often, this critical knowledge is lost after a
process development working group is disbanded. It is the rationale that
leads to the needed
buy-in
, which is critical to ensure the organization
achieves the intended value and the people are not just “going through the
motions” to comply.
When you bring CMMI process maturity to an Agile organization by main-
taining the Agile culture within their documented processes, you also need
more—not less—training. The reason for this is that the Agile documented
processes we develop will not address every possible scenario that is likely
to arise in the use of the process. These processes must be supported by
mentoring
and
on-the-job
assistance especially during the period of initial
deployment.
