Information Technology Reference
In-Depth Information
Thus, here is an opportunity to monitor what's going on more carefully with
an eye to eliminating this divide. Again, statistical management can be a use-
ful approach. Refer to Table 3-2 for examples of candidate subprocesses for
statistical management.
Table 3-2
Candidate Subprocesses for Statistical Management
Subprocesses of the Following
Processes Are Candidates for
Multiple Departments
Statistical Management
Critical Business Need
Involved
Hardware procurement
Historical schedule
Hardware Engineering
process
problems
and Procurement
Requirements development
Address real customer
Systems Engineering
process
needs
and Software
Engineering
3.21 Finance Perspective on Work Management and
Measurement
I have heard finance organizations in particular argue against the product
measurement perspective discussed in the previous paragraph. Their argu-
ments sounded shortsighted to me. When pushed to answer why they want
to measure costs functionally, the best answer I have received is:
Because we have a validated bid system and we bid future costs based on past
experience.
The argument is that it would just
cost too much to change
. But this line of rea-
soning sounds
deadly
to me. Continuing with it leads one to conclude we can
never change because we have to work as we bid, and we always must bid
based on how we worked in the past.
Can you see how this logic will lead an organization to destruction? Cer-
tainly, change must be carefully managed. But without change, the eventual
demise of an organization is just a matter of time.
14
14. The subject of managing change is also covered in the NANO case study in Chapter 6.
