Agility and the Higher CMMI Level Practices - Integrating CMMI and Agile Development - page 38

how to handle the missing data, he could have picked up the phone and
called the individual who had submitted the requisition letting him know
that the data was required. As another alternative, he could have called his
manager and asked for guidance. We also recognized that a note should be
added next to the field on the requisition form indicating that field was
required, and if left blank the requisition could not be processed. Refer to
Ta b l e 3 - 1 .

Table 3-1 Special Circumstances and Alternative Solutions

Special Alternative Value of Alternative

Circumstances Current Solution Solution Solution

Missing data on Place requisition Call person who Train people

procurement to side on desk submitted performing the

requisition and due to lack of data requisition process

inexperienced
procurement Call manager and Train people

specialist ask for guidance performing the

process

Add note on form Improve the

indicating field process

required for
hardware to be
ordered

3.17 More about the Real Intent of CMMI Level 4 and 5
Practices

Although LACM was not formally using the CMMI level 4/5 practices at the
time of this case study, we were effectively achieving the intent of these practices
through this effort. Two of the level 4 and 5 Process Areas are QPM and CAR.
The CMMI guidelines tell us through a sidebar tip with respect to CAR that:
Although this PA is commonly used for defects, you also can use it for prob-
lems such as schedule overruns and inadequate response times that should
not be considered defects.