Information Technology Reference
In-Depth Information
For more information on managing process improvement on the people side,
refer to [32, 33, 34].
8.20 The Importance of Personal Safety to Establishing a
Culture of Trust
In Crystal Clear [4], Alistair Cockburn states:
Personal Safety is being able to speak when something is bothering you with-
out fear of reprisal. It may involve telling the manager that the schedule is
unrealistic, a colleague that her design needs improvement, or even letting a
colleague know that she needs to take a shower more often. Personal Safety is
important because with it, the team can discover its weaknesses. Without it,
people won't speak up, and the weaknesses will continue to damage the team.
While the CMMI doesn't directly
address personal safety, there are two
areas within the model where per-
sonal safety could fall within its
scope. These areas include Integrated
Project Management (IPM) Process
Area, SP 1.3, which states:
Establish and Maintain the
project's work environment based
on the organization's work envi-
ronment standards.
Pause, Reflect, and Glance Forward
Have you observed any of these com-
mon
repeating
specific
weaknesses
within your organization?
Failure to raise key issues in a
timely way
Failure to take timely action
Communication shutdown
between project personnel and
Senior Management
and Generic Practice 2.5, which
states:
Tr a i n t h e P e o p l e .
In the next chapter, you will see criteria
to help identify effective checkpoints to
counter your repeating specific weak-
nesses.
Yo u w i l l a l s o s e e e x a m p l e s o f c h e c k -
points that can help detect and correct
common weaknesses before they can
damage your project.
Tr a i n t h e P e o p l e h a s b e e n i n c l u d e d a s
a generic practice within the model
because training is relevant across all
process areas and all practices. Too
often, however, the training I have
observed within organizations has
been limited to technical training
such as programming skills. The
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