Information Technology Reference
In-Depth Information
Nothing in the CMMI says you can't use “direction, priority, and manage-
ment” to determine how certain responsibilities are assigned. Under
Decision Analysis and Resolution (DAR) it does recommend that criteria be
established (SP 1.2) to help with decision making. When I hear that certain
decisions are being left up to “direction, priority, and management,” I often
recommend that a criterion be documented as DAR suggests to help guide
these decisions in a consistent way that makes sense for that organization.
LESSON 4
If you are having difficulty with delegation in your organization, drive discus-
sions of criteria for making and raising decisions. Then document and train
the results.
6.27 “White Space” Tasks
I found this discussion very interesting because as we moved through the
day discussing each person's roles and responsibilities, I noticed that no one
was identifying him or herself as being responsible for processes and process
management.
A few months earlier at the out-brief of the gap analysis the Director made it
very clear to me that he viewed each of his leaders as responsible for his or
her own processes—including documentation, management, and training.
He also told me one of the hardest things he had to do was to get his people
to write things down. I raised the issue:
Why are people not identifying process responsibilities?
One person responded:
That is in the white space.
But I retorted:
It's too big for white space. In the past when you have tried to do process as a
white space task it didn't get done because it didn't get the priority.
I had identified these findings at the out-brief of the gap analysis. I had
talked to this organization over a year earlier and they had tried to write
their own processes. However, the processes were not CMMI level 3 “com-
pliant,” and many were never even completed. The increased recognition of
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