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In-Depth Information
6.25 More on GP 2.7 and Clarifying Roles and
Responsibilities at NANO
The intent of GP 2.7 is to establish and maintain the involvement of relevant
stakeholders. The tendency in many organizations is to think first of cus-
tomers and managers who must sign off on products and product changes as
relevant stakeholders.
Each organization tends to have its
own unique set of strengths and
weaknesses with respect to GP 2.7.
The weaknesses most often can best
be observed in times of crisis.
At NANO, the senior staff immedi-
ately became engaged and involved
in times of crisis. Those in the
trenches were left in the dark, and
often experienced lost productivity
due to loss of needed guidance. This
is where we could begin to provide
value-added help to the organiza-
tion, but change had to be carefully
thought through .
Pause, Reflect, and Glance Forward
Can you observe the repeating pattern
at NANO? Can you also see common
conditions where we might be able to
detect ahead of time when this repeat-
ing pattern is likely to occur?
Think about your own organization.
Where are the repeating patterns that
most frequently occur, and hinder
your people from achieving their
goals?
Later in the topic when we explore
more deeply the concept of repeating
specific weaknesses, we also examine
how the use of strategically selected
“checkpoints” can help an organiza-
tion keep its repeating weaknesses
from coming back.
The recommendations I had made
because of the gap analysis were to
review and document the roles and
responsibilities in the organization.
This could be a powerful vehicle aiding the Director in clarifying the deci-
sions he expected those deeper in the organization to make without his
immediate involvement. If done correctly, the result could substantially
diminish the productivity drain that so often occurred when senior person-
nel were distracted and unable to provide the needed day-to-day guidance.
The Director immediately agreed and called an off-site full-day meeting with
his immediate staff and me to focus on roles and responsibilities.
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