Information Technology Reference
In-Depth Information
Chapter 6
Common
Misunderstandings
of Defined Processes
and Agility
Scenario:
Yo u r s u c c e s s f u l s m a l l o r g a n i z a t i o n i s g r o w i n g a s t h e r e s u l t o f t h e h e r o i c
efforts of your people. You would like to initiate a process improvement effort to help
your organization attain a more sustainable workload. Unfortunately, Senior Man-
agement doesn't see the need. They only see the result, not the toll each heroic project
is taking on the overall organization. You know you can't continue this way and sur-
vive. You also fear the potential effect change might have on current projects. What
should you do? What options do you have?
Sometimes we can learn the most by taking a close look at our greatest weak-
nesses. In this chapter, you will learn about NANO, a successful growing
organization with satisfied customers. From the outside, things look good
inside NANO, but internally the organization has recognized that the way it
operates today is not sustainable in the future.
To a d d re s s i t s k n o w n w e a k n e s s e s N A N O h a s s t a r t e d a C M M I i n i t i a t i v e , b u t
as we look deeper into this organization, we learn how key process misun-
derstandings have hindered improvement efforts. NANO is a good example
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