Information Technology Reference
In-Depth Information
The CMMI does not say one should focus more on GP 3.2 (Collect improve-
ment information … to support the future use and improvement of the
organization's processes and process assets), than on GP 2.5 (Train the peo-
ple ... as needed).
This myth results from perceptions based on how organizations have chosen
to implement the model, rather than what the model actually contains.
19
Exception 1 Example: Feedback to the Organizational Level
Placing project developed assets in an organizational repository to share
with other projects is an example where personnel might feel the effort is
intrusive and is not helping them get their job done. In these cases, it is
important to communicate to workers the full scope of their responsibilities,
which should include this feedback to the organization. At BOND when we
defined roles and responsibilities we included responsibilities related to the
organization. When personnel are reviewed and given a performance
appraisal, all responsibilities associated with their job should be considered
so they understand the full scope and expectations of their job.
Exception 2 Example: Do You Understand the Full Scope of Your
Ta s k ?
Do your workers know the expectations of your organization with respect to
completing a task? Do they know what
done
means? If you are a program-
mer, is it just getting the code written and tested? Does
done
include reviews
and documentation? Does
done
include ensuring all dependent parties have
been notified and appropriately involved?
Sometimes people view involving others as an obstacle to getting their job
done.
20
When an organization knows it has weaknesses in areas of task
responsibilities, it is often a good indication that adding some “beef” to the
process definitions and supporting training materials related to task comple-
tion criteria is a good idea.
19. People issues and the CMMI are covered in greater detail later in the DART case study in Chapter 8.
20. Later in the GEAR case study, addressing such organizational weaknesses through compliance checks
will be discussed further.
