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enables users to look up property assessments used for levying taxes, and search-
able databases are also provided on the website. Users can also establish their own
account to access private information online (e.g., educational records, medical
records, and point total of driving violations).
2.6.5 Citizen and Social Engagement
Seoul also ranks number 1 in citizen and social engagement, providing convenient
means for citizens to engage, as indicated in Figure 2.14. A subscription option is
available for citizens to follow updates. E-mails and online forms are provided by
both departments and public officials to enable citizens to contact them. A link
termed “Citizen Participation” is at the top of homepage, and a particular sub-
website can be located with this link, which provides a variety of active pathways
for citizen participation. An online bulletin board is provided for citizens to post
ideas, comments, and opinions. A discussion forum is available to citizens for dia-
logue on public issues.
Online forms (Figure 2.15) are provided to users to provide suggestions. Online
surveys and polls are used to collect public opinions. Satisfaction surveys are con-
ducted to provide feedback, and the results are available to citizens. In addition, an
e-petition tool is available for the public to raise issues to attract the government's
attention or concerns. The website also encourages citizens to post information,
photos, and videos. All of these means enable citizens to connect with the govern-
ment well. They could not only understand government operating but also actively
participate by providing comments or feedback, completing online surveys or polls,
discussing public issues with others, and raising public issues themselves.
Figure 2.14
Seoul official website “Citizen Participation.”
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