Information Technology Reference
In-Depth Information
“Employment,” “Environment,” and “Government, Law & Order” are listed under
the category of “Residents,” and a government structure link can easily be found
under “Government.” All the pages in Hong Kong's website are arranged clearly
and enable the public to find information and services conveniently.
Online forms (Figure 2.7) provided on the website are well designed. It is con-
venient to fill in forms or to complete applications online. For example, if a resident
wants to apply for a government job, he or she just needs to fill out the online form
following the instructions. The column on the left indicates the steps to take as well
as the current status. Clear instructions are available to help applicants complete
forms, and required fields are clearly labeled. The system also provides additional
information when users make errors, enabling them to identify and fix. Users do
not need to reenter correct information.
Another example of the website's usability is its well-designed search tools. The
search function (Figure 2.8) is located at the top of the homepage and is convenient
to use. For example, to search “budget,” users can sort the search results by date or
by relevance. An advanced search function is also available that users can manage
search scope by clearly inputting words or exact phrases, choosing the file format,
selecting sections of the Hong Kong website and languages, modifying the time
period, and so on. In addition, FAQs for search services are provided to help users
familiar with the search tools. Overall, the well-designed search tools enable users
to find information and services by themselves.
Figure 2.7
Hong Kong official website government job online application.
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