Information Technology Reference
2.4.2 Rutgers E-Governance Index
For our survey, we used the Rutgers E-Governance Index to evaluate the official
websites of these municipalities in terms of information and services provided. This
index utilizes 104 measures belonging to five distinct categorical areas, including
privacy/security, usability, content, services, and citizen and social engagement.
Table 2.2 contains the measures in the index.
With the increase in e-government usage, “concerns regarding the extent
to which 'information security' and 'user privacy' can be ensured are raised”
(Lambrinoudakis, Gritzalis, Dridi, & Pernul, 2003, p. 1873). Protection to users'
e-Governance Performance Measures
data management, cookies
branding, length of
audience links or channels,
and site search capabilities
Access to current accurate
purchase or register,
citizens, businesses, and
Online civic engagement/
policy deliberation, social
Source: Holzer, M., & Manoharan, A. (2012). Digital governance in municipalities
worldwide (2011-2012) . Newark, NJ: E-Governance Institute, Rutgers