Information Technology Reference
In-Depth Information
Chapter 2
Best Practices in
e-Governance: A
Comparative Study Based
on the Rutgers University
Worldwide Digital
Governance Survey
Marc Holzer and Yueping Zheng
Contents
2.1 Introduction ...............................................................................................31
2.2 Transformation from E-Government to E-Governance..............................32
2.3 E-Governance Varies at the Municipal Level .............................................33
2.4 Methodology ..............................................................................................33
2.4.1 Choosing 100 Largest Municipalities ..............................................33
2.4.2 Rutgers E-Governance Index ..........................................................36
2.5 Results ........................................................................................................38
2.6
Best Practices in E-Governance ..................................................................45
2.6.1 Privacy and Security ...................................................................... 46
2.6.2 Usability .........................................................................................47
29
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