Information Technology Reference
In-Depth Information
Chapter 8
An Analysis of Failure
in a Government-
to-Government
e-Government Context
via the Updated Delone
and McLean Model
Lies Van Cauter, Monique Snoeck,
and Joep Crompvoets
Contents
8.1 Introduction .............................................................................................168
8.2 The Updated D&M Model ...................................................................... 171
8.3 Methodology ............................................................................................172
8.3.1
Research Methodology .................................................................172
8.3.2
Selected Cases ............................................................................... 173
8.3.2.1 The Road Sign Database ................................................. 174
8.3.2.2 The Environmental Complaints Registration and
Monitoring System ......................................................... 174
8.3.3
Data Collection ............................................................................ 174
167
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