Information Technology Reference
In-Depth Information
Organisation for Economic Co-operation and Development. (2005).
Oslo manual: Guidelines
for collecting and interpreting innovation data
(3rd ed.). Paris: OECD Publishing.
Porter, M., & Schwab, K. (2008).
Global competitiveness report 2008-2009
. Geneva: World
Economic Forum.
Reddick, C. G. (2009). The adoption of centralized customer service systems: A survey of
local governments.
Government Information Quarterly, 26
(1), 219-226.
Reddick, C. G., & Turner, M. (2012). Channel choice and public service delivery in Canada:
Comparing e-government to traditional service delivery.
Government Information
Quarterly, 29
(1), 1-11.
The World Bank. (2012).
The Worldwide Governance Indicators (WGI)
[online]. Retrieved
December 2013, from http://info.worldbank.org/governance/wgi/index.aspx#home.
Tung, L. L., & Rieck, O. (2005). Adoption of electronic government services among busi-
ness organizations in Singapore.
Journal of Strategic Information Systems, 14
, 417-440.
Search WWH ::
Custom Search