Information Technology Reference
In-Depth Information
Organisation for Economic Co-operation and Development. (2005). Oslo manual: Guidelines
for collecting and interpreting innovation data (3rd ed.). Paris: OECD Publishing.
Porter, M., & Schwab, K. (2008). Global competitiveness report 2008-2009 . Geneva: World
Economic Forum.
Reddick, C. G. (2009). The adoption of centralized customer service systems: A survey of
local governments. Government Information Quarterly, 26 (1), 219-226.
Reddick, C. G., & Turner, M. (2012). Channel choice and public service delivery in Canada:
Comparing e-government to traditional service delivery. Government Information
Quarterly, 29 (1), 1-11.
The World Bank. (2012). The Worldwide Governance Indicators (WGI) [online]. Retrieved
December 2013, from http://info.worldbank.org/governance/wgi/index.aspx#home.
Tung, L. L., & Rieck, O. (2005). Adoption of electronic government services among busi-
ness organizations in Singapore. Journal of Strategic Information Systems, 14 , 417-440.
Search WWH ::




Custom Search