E-Government as an Innovative Product: Theories and Case Study - Information and Communication Technologies in Public Administration - page 135

novel e-government projects do not follow simple project management methods,
which could prevent these technical failures, and innovation management, which
is estimated to secure project success. Instead, this case study shows what happens
when governments do not consider the innovativeness of e-government and a stra-
tegic tool in public service delivery.
To this end, authors introduce an innovation management process for
e-government, where fuzzy-front-end is combined with an interdisciplinary process
and with the e-government implementation process defined by Kim et al. (2007).
This proposed process “closes the gaps” with innovation prerequisites and remains
to be tested. The overall concept can benefit both governments and e-government
progress because innovation asserts economic growth, which appears to be one of
the primary e-government objectives, and a properly adjusted innovation environ-
ment will secure public administration and society with the appropriate capacities
to adopt e-government. Otherwise, e-government seems to evolve to another ser-
vice delivery channel, alternative to existing traditional ones.
Author Biographies
Dr. Leonidas Anthopoulos is an associate professor at the Business School of
the TEI of Thessaly. At his previous job positions, he was responsible for plan-
ning and managing the development of multiple IT systems for the Greek gov-
ernment and for various public organizations. His research interests concern,
among others, smart city, e-government, enterprise architecture, and strategic
management.
Christopher G. Reddick is a professor and the chair of the Department of Public
Administration at the University of Texas-San Antonio. Dr. Reddick's research
and teaching interests are in information technology and public sector organi-
zations. Some of his publications can be found in Public Administration Review ,
Government Information Quarterly , Public Performance , and Management Review .
Irene Giannakidou received her PhD, MSc, and BSc degrees in information tech-
nology from the Aristotle University of Thessaloniki. She is currently serving as a
data analyst with the Historical Archives of Thessaloniki, and her research interests
include data mining in social networks, with applications in e-government and
smart cities.
Nikolaos Mavridis received his PhD degree from the Massachusetts Institute of
Technology, after receiving his MSc degree from UCLA and MEng degree from
the Aristotle University of Thessaloniki. He has served as a faculty member at New
York University and UAEU, and is a researcher at NCSR Demokritos. He is the
vice-chair of the Hellenic Artificial Intelligence Society. His research interests
include technologies for participatory governance and e-government, human-robot
interaction, and artificial intelligence.