E-Government as an Innovative Product: Theories and Case Study - Information and Communication Technologies in Public Administration - page 133

Phase 0:
Fuzzy-front-
end

Phase 1:
Concept
development

Phase 2:
System-level
design

Phase 4:
Te sting and
refinement

Phase 5:
Production
ramp-up

Phase 3:
Detail design

Marketing
design
manufacturing
(as is)

Marketing
design
manufacturing
(as is)

Marketing
design
manufacturing
(as is)

Marketing
design
manufacturing
(as is)

Marketing
design
manufacturing
(as is)

Other functions:
1. Project
management:
project planning,
stakeholder
management,
operations
management,
complexity
management

E-government
innovative
product definition

Other functions:
1. Management:
added value
definition
2. Finance: make-
buy analysis
3. Service: identify
service issues

Other functions:
1. E-government
(adoption):
evaluate
regulatory issues
2. Management:
risk analysis

Other functions:
1. E-government
(adoption):
impact on
organizational
process

Other functions:
1. E-government
(adoption):
finalize project
plans

Figure 6.1 Proposed innovation management process for e-government.