Comparative Scientometric Analysis in Social Media: What Can We Learn? And What Is Next? - Information and Communication Technologies in Public Administration - page 100

it is pervasive, and it is integrated (Mintz, 2008). Web 2.0 has the potential to trans-
form public administration services, enabling the development of better policies
and eliminating data silos (Klein, 2008; see Table 5.1).
Therefore, Web 2.0 technologies (Web 2.0) have the potential to change the
way the government delivers services and its relationship with the public, enabling
more effective citizens' engagement and collaboration with the community; more
personalized, faster, easier-to-use, and deliverable services; effective collabora-
tion and teamwork; and higher productivity than the Web alone can provide
(Accenture, 2009). In this regard, Government 2.0 is more than simply the adop-
tion of Web 2.0 tools by the government. Government 2.0 is also a philosophy and
a culture that reflect the society's new way of interacting and communicating, and
one that governments must accept if they wish to keep up (Goldsmith & Eggers,
2004).
In any case, with the aim of analyzing the contribution of social media to the
sphere of public administrations, it would be necessary to undertake scientomet-
ric analyses that seek to help organize the information available and to highlight
useful areas for future research. In addition, this analysis could help to know the
theoretical underpinnings of the use of social media in the public sector envi-
ronment. Nonetheless, to date, scientometric projects in social media in public

table 5.1 Differences between Government 1.0 and Government 2.0

Direct and Orthodox
Government

Transformational
Government

Dimension Government 1.0 Government 2.0

Operating model Hierarchical Networked

Rigid Collaborative

Flexible

New models of service
delivery

One-size-fits-all Personalized

Monopoly Choice based

Single channel Multichannel

Performance Input oriented Outcome driven

Closed Transparent

Decision making Spectator Participative

Source: Based on Deloitte (2008). Change your world or the world will change you.
The future of collaborative government and Web 2.0 . Quebec: Deloitte &
Touche LLP and affiliated entities; and Taylor, J. A. (2012). Information Polity,
17 , 227-237.