Information Technology Reference
In-Depth Information
Correct answer:
D
a.
Incorrect
: You use catalog item groups to collect together catalog items so that
you can make them available to members of a specific user role.
Incorrect
: An incident template forms the basis of an incident in Service Manager.
B.
Incorrect
: You use change management workflows to automate change manage-
ment processes.
C.
Correct
: You use service offerings to collect together request offerings for publica-
tion on the Service Manager Self-Service Portal.
D.
Correct answers
: B and C
a.
2.
Incorrect
: The System Center 2012 R2 Service Manager Self-Service Portal can
only be hosted on SharePoint 2010, which can be deployed on Windows Server
2008 R2.
Correct
: The System Center 2012 R2 Service Manager Self-Service Portal can only
be hosted on SharePoint 2010, which can be deployed on Windows Server 2008
R2.
B.
Correct:
The System Center 2012 R2 Service Manager Self-Service Portal can only
be hosted on SharePoint 2010.
C.
Incorrect
: The System Center 2012 R2 Service Manager Self-Service Portal can
only be hosted on SharePoint 2010.
D.
Correct answer
: C
a.
3.
Incorrect
: You need to create a runbook automation activity to use the runbook
with the workflow.
Incorrect
: You need to create a runbook automation activity to use the runbook
with the workflow.
B.
Correct
: You need to create a runbook automation activity to use the runbook
with the workflow.
C.
Incorrect
: You need to create a runbook automation activity to use the runbook
with the workflow.
D.
Correct answer
: A
a.
4.
Correct
: You use the Service Manager Authoring Tool to create custom workflows
for Service Manager.
Incorrect
: You use the Service Manager Authoring Tool to create custom work-
flows for Service Manager.
B.
Incorrect
: You use the Service Manager Authoring Tool to create custom work-
flows for Service Manager.
C.
Incorrect
: You use the Service Manager Authoring Tool to create custom work-
flows for Service Manager.
D.
