Information Technology Reference
In-Depth Information
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Custom workflows allow you to further automate Service Manager processes. You cre-
ate custom workflows with the Service Manager Authoring Tool.
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The Service Manager 2012 R2 Self-Service Portal is a SharePoint 2010 website that
customers can use to submit requests for service offerings and request offerings using
their web browser.
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The service catalog is a collection of Service Manager items, assistance, actions, or
groupings of items, assistance, or actions.
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Request offerings are items or actions that you can make available to users through
the service catalog.
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Service offerings are collections of request offerings.
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You use catalog item groups to restrict access to service manager catalog items.
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You can configure a connector between Service Manager and Orchestrator, which al-
lows Service Manager to make reference to and utilize Orchestrator runbooks.
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You can trigger the runbooks from Service Manager by configuring runbook automa-
tion activity templates.
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System Center App Controller provides users with self-service virtual machine deploy-
ment functionality for VMM 2012 SP1 and VMM 2012 R2.
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By integrating VMM, Service Manager, and Orchestrator, you can configure self-service
virtual machines as Service Manager request offerings.
Answer the following questions to test your knowledge of the information in this objective.
You can find the answers to these questions and explanations of why each answer choice is
correct or incorrect in the “Answers” section at the end of this chapter.
1.
Which of the following Service Manager items do you use to collect together request
offerings for publication on the Service Manager Self-Service Portal?
a.
Catalog item groups
B.
Incident templates
C.
Change Management workflows
D.
Service offerings
2.
Which of the following server and software configurations support hosting the System
Center 2012 R2 Service Manager Self-Service Portal?
a.
Windows Server 2012 R2
Windows Server 2008 R2
B.
SharePoint Server 2010
C.
SharePoint Server 2013
D.
