Information Technology Reference
In-Depth Information
On the Configure Prompts page, you specify additional required information to assist
the user in providing information to the prompts. For example, if you specified one of
the prompts as a simple list, you would create the list options that the user would be
able to select from as shown in Figure 1-34.
5.
FIGURE 1-34
Configure lists
On the Map Prompts page, associate the prompts with the service request template.
The prompts required will depend on the service request template.
6.
On the Knowledge Articles page, you can specify knowledge articles that will appear
with the request offering in the Self-Service Portal. This allows you to associate useful
documentation with the service offering. For example, you might associate a knowl-
edge article listing the top problems submitted as service requests by users and their
solutions.
7.
