Information Technology Reference
In-Depth Information
You use the Request Offerings node to create service catalog items that are available to
users. Request offerings allow you to specify what information you want to prompt the users
to provide and any knowledge articles that you've created within Service Manager that might
be related to the request offering. Service offerings allow you to create service catalog items
that assign categories to request offerings.
MORE INFO SERVICE CATALOG
You can learn more about the service catalog at http://technet.microsoft.com/en-us/li-
brary/hh495564.aspx .
Request offerings
Request offerings are items or actions that you can make available to users through the ser-
vice catalog. You usually collect request offerings in groups termed service offerings. You can
publish service offerings and request offerings to the Self-Service Portal. To give users access
to these service and request offerings, you need to assign them to Service Manager user roles
that are associated with a catalog group that contains these items.
To create a request offering, perform the following steps:
1.
In the Library workspace of the Service Manager console, expand the Service Catalog
node, click the Request Offerings node, and in the Actions pane, click Create Request
Offering.
On the Before You Begin page of the Create A Request Offering Wizard, click Next.
2.
On the Create Request Offering page, shown in Figure 1-32, provide the following
information:
3.
FIGURE 1-32 Create request offering
 
 
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