Information Technology Reference
In-Depth Information
Another important aspect of private cloud automation is implementing as much self-service
functionality for users as possible. Rather than having to always ring the service desk to log
a job, self-service allows many routine IT requests to be initiated by the user through a web
browser interface. In some cases, these requests can be resolved without requiring the direct
intervention of a member of the IT team, and in others they can be resolved subject to ap-
proval.
This objective covers how to:
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Creating custom workflows
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Self-Service Portal
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Service catalog
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Request offerings
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Service offerings
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Catalog item groups
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Orchestrator and Service Manager
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Using Orchestrator runbooks with Service Manager
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Self-service provisioning of virtual machines
Earlier in this chapter you learned how to configure change management and activity man-
agement workflows, functionality for which is built into Server Manager 2012 R2. You can
create new custom workflows for Service Manager using the System Center 2012 - Service
Manager Authoring Tool. By building custom workflows, you can further automate Service
Manager processes. You can download the Service Manager Authoring Tool from Microsoft's
website.
MORE INFO
CREATING CUSTOM WORKFLOWS
You can learn more about creating custom Service Manager workflows at
http://technet.
To create a new workflow that runs on a scheduled basis, perform the following steps:
1.
In the Service Manager Authoring Tool, select the management pack that will store the
workflow or create a new management pack.
