Information Technology Reference
In-Depth Information
FIGURE 1-21 Change request template activities
MORE INFO CHANGE REQUEST TEMPLATES
You can learn more about creating change request templates in Service Manager by
consulting the following TechNet article at http://technet.microsoft.com/en-us/library/
hh495644.aspx .
Change management workflows
You can use change management workflows to automate the process of dealing with change
management requests. To create a change management workflow, perform the following
steps:
1.
In the Administration workspace or the Service Manager console, expand the Work-
flows node, and click Configuration.
 
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