Information Technology Reference
In-Depth Information
FIGURE 1-21
Change request template activities
MORE INFO
CHANGE REQUEST TEMPLATES
You can learn more about creating change request templates in Service Manager by
consulting the following TechNet article at
http://technet.microsoft.com/en-us/library/
Change management workflows
You can use change management workflows to automate the process of dealing with change
management requests. To create a change management workflow, perform the following
steps:
1.
In the Administration workspace or the Service Manager console, expand the Work-
flows node, and click Configuration.