Information Technology Reference
In-Depth Information
Answer the following questions to test your knowledge of the information in this objective.
You can find the answers to these questions and explanations of why each answer choice is
correct or incorrect in the “Answers” section at the end of this chapter.
1.
You have three incidents that you want to link to a problem. Which of the following
methods can you use to accomplish this goal?
a.
Add the problem to the list of work items on the Related Items tab of each inci-
dent's properties.
B.
Add the incidents to the list of work items on the Related Items tab of the prob-
lem's properties.
C.
Add each incident's identification numbers to the description field on the General
tab of the problem's properties.
D.
Add the problem's identification number to the description field on the General
tab of each incident's properties.
2.
You have three incidents related to a problem. Which of the following steps should you
take to resolve both the problems and the incidents?
a.
Resolve each incident manually.
B.
Resolve the problem and select the option to auto-resolve all incidents associated
with the problem.
C.
Resolve an incident and select the option to auto-resolve all problems associated
with the incident.
D.
Close the problem and then manually resolve each incident.
3.
Which of the following settings should you configure when configuring incident prior-
ity?
a.
Low/Low: 9
B.
Low/Low: 1
C.
High/High: 1
D.
High/High: 9
4.
Which of the following fields in an incident form are used to calculate priority?
a.
Impact
Source
B.
Urgency
C.
Support Group
D.
