Configure and maintain service management - Monitoring and Operating a Private Cloud - page 284

On the General tab of the Knowledge Article dialog box, shown in Figure 4-37, provide
the following information:
■ Title Name of the knowledge article.
■ Description Summary of the knowledge article.
■ Keywords Knowledge article keywords.
■ Knowledge Article Owner Person responsible for the knowledge article.
■ Tag Metadata tags for the article.
■ Language The language in which the knowledge article is written.
■ Category Knowledge article category.
■ Comments Any comments on the article.
■ External Content Any links to external documentation hosted on the Internet.
■ Internal Content The content of the knowledge article, containing the informa-
tion that the IT Professional or the user will use to resolve a problem.

3.

FIGURE 4-37 Knowledge articles