Information Technology Reference
In-Depth Information
FIGURE 4-36
Resolution
Click OK to resolve the problems and the associated incidents.
4.
MORE INFO
RESOLVING PROBLEMS
You can learn more about resolving problems at
http://technet.microsoft.com/en-us/li-
Knowledge articles are documents, created by people inside the organization that allow the
organization's IT professionals and users to understand and remediate problems. To create a
knowledge article, perform the following steps:
1.
In the Library workspace of the Service Manager console, click the Knowledge node.
In the Tasks menu, click Knowledge, and then click Create Knowledge Article.
2.
