Configure and maintain service management - Monitoring and Operating a Private Cloud - page 277

FIGURE 4-30 Incident settings

In Exchange:
■ Configure *.servername.domain.name (where servername.domain.name is the
FQDN of the SMTP server configured earlier) as an accepted domain.
■ Configure a receive connector to accept anonymous inbound traffic from the SMTP
server configured earlier.
■ Configure a send connector to route email to the SMTP server when addressed to
the *@servername.domain.name email domain.
■ Configure a mail contact in Exchange that will be used as the address for messages
that should be converted as incidents. For example helpdesk@SYD-SmanagerDW.
tailspintoys.internal.

9.

MORE INFO EMAIL INCIDENT SMTP CONFIGURATION
You can learn more about incident SMTP configuration at http://technet.microsoft.com/
en-us/library/jj900204.aspx .