Configure and maintain service management - Monitoring and Operating a Private Cloud - page 273

EXAM TIP
Remember that you can resolve an incident using the Change Incident Status task from the
Work Items workspace of the Service Manager console.

■ Create Change Request Allows you to create a change request. The incident will be
configured as a related item.

Create Problem Allows you to create a Problem. The incident will be configured as a
related item.

■

Create Service Request Allows you to create a Service Request. The incident will be
configured as a related item.

■

Edit Allows you to edit the incident.

■

Escalate Or Transfer Allows you to escalate or transfer the incident. Figure 4-26
shows the Escalate Or Transfer dialog box. You use this dialog box to specify the sup-
port group to which the incident should be escalated or transferred.

■

FIGURE 4-26 Escalate Or Transfer

Link Or Unlink To Parent Allows you to link to a parent incident, or unlink the inci-

■

dent from a parent incident.

Link Problem Allows you to link to a Problem. You'll learn about managing Service
Manager problems later in this chapter.

■

Link To New Parent Incident Allows you to create a new parent incident and link

■

the incident to that parent.