Configure and maintain service management - Monitoring and Operating a Private Cloud - page 272

From here, you can use the Tasks pane for the following:
■ Reports Allows you to run an Incident KPI Trend, Incident Analyst, Incident Details,
Incident Resolution, or List Of Incidents report based on the properties of the incident.
■ Assign Allows you to assign the incident using the Select Objects dialog box, as
shown in Figure 4-24.
FIGURE 4-24 Select objects
■ Change Incident Status Allows you to activate, close, resolve, or set another status
using the Other option. When you resolve an incident, you provide a resolution cat-
egory and comments, as shown in Figure 4-25.
FIGURE 4-25 Resolve dialog box