Configure and maintain service management - Monitoring and Operating a Private Cloud - page 269

MORE INFO INCIDENT MANAGEMENT

You can learn more about incident management at http://technet.microsoft.com/en-us/
library/hh524261.aspx .

Manually creating incidents
To manually create an incident using the Service Manager console, perform the following
steps:
1. Determine what configuration item will serve as the basis for the incident. You can
choose between the following categories:
■ Builds
■ Business Services
■ Computers
■ Environments
■ Printers
■ Software
■ Software Updates
■ Users

Select the item for which you want to create the incident. For example, if there is a
problem with a specific computer, you should select the computer under the Com-
puters node, and on the Tasks menu, select the name of the computer, and then click
Create Related Incident. This will load the Incident form.

2.

In the Tasks pane of the Incident form, click Apply Template. This will open the Ap-
ply Template dialog box, shown in Figure 4-21. You can use this to apply an existing
template that will automatically apply existing settings to the form. As a method of
simplifying the process of incident creation, you can create incident templates for com-
mon incident profiles.

3.

MORE INFO MANUALLY CREATING INCIDENTS

You can learn more about creating incidents manually at http://technet.microsoft.com/en-
us/library/hh495514.aspx .