Information Technology Reference
In-Depth Information
FIGURE 4-12
Incidents With Service Level Warning
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SERVICE LEVEL OBJECTIVES
You can learn more about service level objectives at
http://technet.microsoft.com/en-US/
You can configure Service Manager to send notifications to the responsible IT professional
when a service level objective reaches certain states, such as the warning or breach state. For
example, to configure the responsible IT professional to be notified when an incident enters
the warning state prior to breaching a SLO, perform the following steps:
1.
In the Administration workspace of the Service Manager console, click Subscriptions,
under Notifications.
