Information Technology Reference
In-Depth Information
On the General page of the Create Service Level Objective Wizard, provide a name for
the service level objective, ensure that the class is set to Incident, as shown in Figure
4-9, (you would set the class to Service Request if creating a service level objective re-
lated to service requests), and specify a management pack in which to store the service
level objective.
3.
FIGURE 4-9
Create a service level objective
On the Queues page, select or create a queue that is configured for the same type of
work item as the service level objective. Figure 4-10 shows the selection of a queue
named Incident Queue.
4.
FIGURE 4-10
SLO queue
