Information Technology Reference
In-Depth Information
9.
The Service Level tab allows you to view service level information.
10.
The History tab allows you to view the history of the incident.
You can also automate the Service Manager email messages sent by users indirectly by
having the users submit a form through the Service Manager Self-Service Portal, or by config-
uring the Operations Manager Alert connector to automatically generate incidents based on
Operations Manager alerts.
MORE INFO
MANAGING INCIDENTS
You can learn more about managing incidents at
http://technet.microsoft.com/en-us/li-
Automatic incident creation
The Operations Manager alert connector for Service Manager allows you to automatically
create Service Manager incidents based on Operations Manager alerts. An Operations Man-
ager alert is created in Operations Manager when an object that Operations Manager moni-
tors experiences a change that is deemed worthy of attention, such as a hardware or software
failure occurring on a monitored server. There are two types of Operations Manager con-
nectors for Service Manager: the alert connector, and the configuration item (CI) connector.
The CI connector imports objects that Operations Manager has discovered into the Service
Manager database. Alert connectors bring alert information into Service Manager.
To create the alert connector, perform the following steps:
1.
In the Administration workspace of the Server Manager console, click Connectors.
On the Tasks pane, click Create Connector, and then click Operations Manager Alert
Connector.
2.
On the General page of the Operations Manager Alert Connector Wizard, provide a
name for the alert connector.
3.
On the Server Details page, shown in Figure 1-8, specify the name of the Operations
Manager server and a Run As account that has permission to connect to Operations
Manager. Ensure that you use the Test Connection button to verify that the account
works and has appropriate permissions.
4.
