Information Technology Reference
In-Depth Information
FIGURE 3-27
Not monitored
Another reason why the status of a server might show as not monitored is because you
have uninstalled and then reinstalled it. The default configuration of Operations Manager has
the grooming of deleted agents occur after 48 hours. If the previous agent information is still
in the database, the newly installed agent won't be recognized.
If the Operations Manager agent is shown as healthy, but is dimmed, it means that the
health service on the monitored computer is not receiving heartbeat data from the Opera-
tions Manager agent. The healthy status is shown in gray because everything was functioning
properly at some point in the recent past. Common causes for a gray state include:
■
Heartbeat failure
■
Nonfunctioning health service
■
Improper configuration
■
System workflows failure
■
Poor Operations Manager or data warehouse database performance
■
Network problems
■
Authentication issues
When diagnosing the cause of gray agents, you can run the Show Gray Agent Connectivity
Data task. This will provide the following information:
■
The last time a management server received a heartbeat from the agent.
■
The status of the System Center Management Health service.
