Information Technology Reference
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depending on whether an alert was generated by a monitor, or by a rule. The differences are
as follows:
If you close an alert that was generated by a rule and the issue that generated the alert
occurs again, another alert will be sent. You can close an alert generated by a rule as
part of the diagnostic process, as new alerts will be sent if you haven't resolved the
underlying issue.
If you close an alert that was generated by a monitor when the issue is not fixed, no
additional alerts will be sent because alerts from monitors are generated by changes in
state.
Since the alert won't be raised again unless there is a negative change of health state, you
have to take care when closing alerts generated by monitors as you may simply hide an issue
rather than fix it. For the most part, monitors automatically resolve the alerts that they gener-
ate. Having said that, not every monitor will automatically resolve the alerts it generates. Be-
fore closing an alert generated by a monitor, check Health Explorer, and verify that the state
of the monitored segment has returned to healthy.
You can set multiple resolution states for alerts, and even create your own alert resolution
states. Resolution states can have a value between 1 and 254, with the ID of 1 assigned for
the New resolution state, and the ID of 255 assigned for the Closed resolution state. Figure
3-6 shows configuring the resolution state for an alert.
FIGURE 3-6 Resolution states
You configure additional alert resolution states by performing the following steps:
In the Administration workspace of the Operations Manager console, click Settings,
click Alerts, and then click Properties in the Tasks pane.
1.
 
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